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Customer Profile What is a Customer Database Profile? A customer Database Profile saves the caller's preferences, which range from their preferred long distance provider to favorite method of communication. It also stores your most frequently dialed numbers. Below are all the details that the profile includes: Customer Notes: Provides information to the Relay Operator of up to three special requests on how the call should be handled. You can request a specific gender (male or female) for your Communication Assistant, or that the operator not announce Relay. You can also use this section if you want the operator to have a special announcement when the other party answers the phone. Up to 10 frequently dialed (FD) numbers: Allows you to give the operator a name and a phone number to be saved in your database. The next time you call someone who is on your list, you can type "FD" and then the name of the party you wish to call without giving the operator the number again. Preferred local/regional and long distance carrier: You can program in who your long distance provider is and the billing options you prefer: collect, third party or calling card. For all future long distance calls, you will get a bill from your own company. Branding: Oklahoma Relay can permanently establish your call type as a TTY, VCO, HCO, ASCII or deaf-blind user. This is called "Branding." To identify your phone number as one of these call types, call 1-800-673-3777 and the operator will brand your home telephone number. This will not work on PBX systems (usually in a business or hospital). If you have a PBX system, please call the correct Oklahoma Relay number for your call type instead of 711. VCO users should dial the dedicated VCO number: 1-877-826-6977. This will ensure your call is answered as VCO call.) Call Block: Allows callers to prevent their phone numbers from showing on other people's caller ID. Outdial Restrictions: Allow callers to restrict any type of call from being made such as long distance or international Relay calls. To set up your profile: You can set up your Customer Database Profile by contacting Oklahoma Relay Service Customer Service at 1-800-673-3777. Representatives take your request and can set up your profile while you are on the phone. Or you can have a form mailed to you to fill out and return. Send the completed form to: Oklahoma Relay Customer Service P.O. Box 29230 Shawnee Mission, KS 66201-9230 Or fax it to 1-877-877-3291 Click Here to fill out the form online For additional Customer Database information, contact: OKlahoma Relay 24-hour Customer Service: 1-800-676-3777 (TTY/Voice) |
